Returns & Exchanges

At FERRO CONCEPTS, we stand behind the quality of our gear and offer a 30-day return window for items in new, unused condition with original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the gear in its original packaging, ensuring all components and documentation are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print the provided prepaid shipping label and affix it clearly to the outside of your return parcel.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return for compliance, your refund or exchange will be processed within 5-7 business days.